We want you to be completely happy with your purchase. If something doesn’t work out, we make the returns and refunds process simple and straightforward.
Return Window
You have 30 days from the date you receive your order to return items for a refund or exchange. The 30-day period starts on the delivery date, not the purchase date. After 30 days, we cannot accept returns.
What Can Be Returned
Most items in their original, unopened, and sealed condition can be returned. Items must be in the original packaging with all seals intact. If something arrived damaged or defective, let us know within 7 days of delivery.
What Cannot Be Returned
Some items cannot be returned for refunds. These include:
- Opened or unsealed products — For health and safety reasons, we cannot accept returns of products that have been opened or have broken seals, even if unused.
- Clearance or final-sale merchandise (clearly marked at checkout)
- Custom or personalized items
- Items that show signs of use or handling
If you’re unsure whether an item is returnable, contact us before purchasing.
How to Start a Return
Contact us with your order number and let us know which items you’d like to return and why. We’ll provide you with a prepaid return shipping label via email. Pack your items securely and ship them back to us using the label we provide.
Refund Processing
Once we receive your return, we’ll inspect the items to make sure they meet our return conditions (unopened and sealed). This usually takes 3-5 business days. Once approved, we’ll process your refund within 5-7 business days. The refund will go back to your original payment method.
Refund Amount
You’ll receive a full refund for the item price on eligible returns. Original shipping costs are not refunded unless the return was due to our mistake (wrong item, damaged goods, or defective product). If you paid for expedited shipping, we cannot refund the shipping cost difference.
Exchanges
Want a different option? You can exchange unopened items within 30 days at no extra charge. Just let us know what you’d like instead, and we’ll send it out. If the new item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If your item arrived damaged or doesn’t work as described, contact us within 7 days with photos. We’ll either send you a replacement right away or process a full refund, including original shipping costs. We’ll provide a prepaid return label so you can send the damaged item back.
Non-Delivery Issues
If your order doesn’t arrive, give it a few extra days and check the tracking information. If it’s been more than the estimated delivery date, let us know and we’ll investigate with the carrier. We can either reship your order or issue a refund.
International Orders
International orders may be subject to customs duties or taxes upon delivery — these costs are your responsibility. Returns from international locations must follow the same unopened, sealed condition requirements. Contact us for return shipping details.